1. Introduction

TVT Grid Networks Incorporated (“Grid Networks,” “we,” “us,” or “our”) is a BC-based networking and IT services company. We are committed to protecting the privacy of our website visitors, clients, and anyone whose personal information we handle in the course of providing our services. This policy explains what information we collect, how we use it, and your rights under applicable Canadian privacy law, including the *Personal Information Protection Act* (PIPA, BC) and *PIPEDA*.

2. Information We Collect

*From website visitors:* – IP addresses and browser/device information via server logs – Contact form submissions (name, email, phone, message) – Analytics data (pages visited, time on site) if analytics tools are in use *From clients:* – Business contact information (name, title, email, phone) – Billing and invoicing information – Network infrastructure details, site information, and technical environment data necessary to deliver services – Support requests and communications

3. How We Use Your Information

We use collected information to:
– Respond to inquiries and provide requested services
– Deliver, manage, and support IT and networking services under contract
– Issue invoices and process payments
– Maintain records required for regulatory or legal compliance
– Improve our website and service offerings
– Communicate service updates, renewals, or relevant offerings (you may opt out at any time)

We do not sell, rent, or trade personal information to third parties.

4. Disclosure of Information

We may share information with: – **Service subcontractors** engaged to assist in delivering your project (e.g., hardware vendors, cabling contractors), only to the extent necessary – **Technology vendors** whose platforms we use to deliver managed services (e.g., monitoring platforms, ticketing systems) – **Legal or regulatory authorities** if required by law or court order All third parties we engage are expected to handle personal information in accordance with applicable privacy legislation.

5. Data Retention

We retain client information for as long as the service relationship is active and for a minimum of seven (7) years thereafter, as required for business and tax records. Website inquiry data is retained for up to two (2) years. You may request deletion of your information subject to our legal retention obligations.

6. Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, or loss. These include access controls, encrypted communications, and secure handling of network credentials and documentation.

7. Your Rights

You have the right to: – Request access to the personal information we hold about you – Request correction of inaccurate information – Withdraw consent for non-essential uses (where consent is the basis for processing) – Request deletion of your information, subject to legal retention requirements To exercise any of these rights, contact us at the address below.

8. Cookies and Analytics

Our website may use cookies or third-party analytics tools (such as Google Analytics) to understand visitor behaviour. You may disable cookies through your browser settings. We do not use cookies to identify individual visitors or serve targeted advertising.

9. Contact

For privacy-related questions, requests, or complaints, contact: **TVT Grid Networks Incorporated** Privacy Officer gridnetworks.ca British Columbia, Canada

10. Changes to This Policy

We may update this policy from time to time. The current version will always be posted at gridnetworks.ca with the date of last revision.